Privacy Policy

Our Commitment to Your Privacy

At BU Salon and Spa, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our salon, use our services, or interact with our website. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book appointments through our website, phone, or in-person
• Create an account with us for online booking
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or feedback programs
• Contact us with questions or requests
• Visit our salon and receive services

The types of personal information we may collect include:

• Name, phone number, and email address
• Mailing address and billing information
• Date of birth for age verification and special offers
• Service preferences and appointment history
• Payment and credit card information
• Health information relevant to services (allergies, skin conditions, etc.)
• Photos of your hair or skin for service consultation purposes

Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used to find us
• Cookies and similar tracking technologies data

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing and managing your appointments
• Providing personalized beauty and wellness services
• Maintaining your service history and preferences
• Processing payments and managing billing
• Sending appointment confirmations and reminders

Communication and Marketing

• Sending promotional offers, newsletters, and updates about our services
• Responding to your inquiries and providing customer support
• Notifying you about changes to our services or policies
• Conducting customer satisfaction surveys

Business Operations

• Improving our services and customer experience
• Analyzing website usage and optimizing our online presence
• Complying with legal requirements and protecting our business
• Preventing fraud and ensuring security

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Appointment scheduling software providers
• Email marketing services
• Website hosting and maintenance providers
• Professional consultants (accountants, lawyers)

Legal Requirements

We may disclose your personal information if required by law, court order, or government regulation, or to protect our rights, property, and safety or that of others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for online transactions
• Regular security audits and updates
• Access controls and staff training on privacy protection
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for certain uses of your information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your information in a commonly used format

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, but some features of our website may not function properly if you disable cookies.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. Service records are typically maintained for seven years for business and regulatory purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.